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Cancellation policy

If the purchase contract was concluded using means of distance communication (our online store, by telephone or e-mail), you have the right to revoke this contract within 100 days without giving any reason. Custom-made products that cannot be ordered via our store are excluded from revocation according to § 312g para. 2 BGB.

The revocation period is 100 days from the day on which you or a third party named by you, who is not the carrier of the goods, have taken or has taken possession of the last goods.

To exercise your right of revocation, you must inform us by means of a clear declaration (e.g. an e-mail or a letter sent by post) of your decision to revoke this contract.

Recall address:
stocubo GmbH, Exerzierstraße 14 in 13357 Berlin, Germany.
E-mail: [email protected]

You can download and use our sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke the purchase contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of the contract.

For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the revocation of this contract.

The deadline is met if you send the goods before the expiry of the period of 14 days. We shall bear the costs of the return shipment. You will only have to pay for any loss in value of the goods if this loss in value is due to use of the goods that is not necessary for checking the condition, properties and functioning of the goods or insufficient packaging of the return shipment.