Not cast the dice yet?
Find answers to frequently asked questions about stocubo, our processes and special information on the various types of shelves.
1. Shipping and delivery
A stocubo means workmanship and many production steps of precise manual work, carried out in a small space. Therefore our delivery time is 3-5 weeks (as of 09/2021). However, we send trial packages immediately.
Large orders are delivered by shipping companies, and smaller orders are delivered by DHL, or by Cosmo Kurier within Berlin. We will inform you immediately by email as soon as your order is ready for dispatch so that you can prepare for the delivery. If you;ll be away during the regular delivery hours, we can plan the shipment for when you're definitely at home.
During our opening hours (9:00 am to 6:00 pm Monday to Friday) you are welcome to visit us at any time at our showroom at Exerzierstraße 14, 13357 Berlin. It is not necessary to make an appointment by telephone. We will be delighted to give you detailed advice and help you plan your stocubo system.
2. Returns and transport damage
You can cancel the purchase contract within 100 days of receiving the goods. Please send us a short email to [email protected] stating your order number. We will immediately inform you of the further necessary steps by email. If you are returning goods, we will of course assume the shipping costs. Please do not send goods back to us without prior agreement so that we can organise collection from you via our logistics partner.
If goods are delivered with obvious transport damage, please notify the DHL delivery agent or the shipping agent of this immediately and have it noted by the delivery service on the bill of delivery. We then ask you to inform us as soon as possible by telephone on (030) 21913196 or by email to [email protected]
If you fail to report transport damage immediately to the shipping agent or to us, this of course does not affect your statutory warranty rights. However, you are helping us to assert our own claims against the shipping company.
If, when unpacking, it turns out that the goods themselves are undamaged, all the better! If the goods are damaged, please contact us as soon as possible at (030) 21913196 or by email to [email protected] and we will discuss how to proceed. Thank you!
You will receive an automatic order confirmation from us by email immediately after placing your order. On the next working day we send you an order confirmation with all details regarding payment and delivery by email. If this does not happen, please contact us by email at [email protected] or by phone at (030) 21913196.
As soon as we receive your payment we can start producing the cubes and then send them to you. We will contact you as soon as your order has been handed over to the shipping company.
4. Features and materials
It's really simple: unpack, stack, attach clip(s).
Note: Our wall mounts are not suitable as tilt protection for stacking shelves. Highly stacked shelves can also be attached to the wall using an L-brackets from hardware stores as an anti-tip device – but this is only necessary in individual cases, for example with half-depth modules, particularly high shelves or particularly sloping floors.
Attention: Our wall clips, on the other hand, are not suitable as anti-tip devices because they cannot be combined with stacking shelves.
The maximum load depends on the module: half-depth cubes (ideal for e.g. bookshelves or CD shelves) can be completely filled with books or CDs/DVDs. For full-depth shelf modules we assume a maximum load of 12 kg for the 1:1 module and 5 kg for the 2:1 module.