FAQ

Why can't the cubes be dispatched faster?

We are a manufactory in the centre of Berlin with limited capacities and very small storage areas. In order to utilise these as efficiently as possible and avoid overproduction, we manufacture the modules exclusively to order and by hand. This can lead to slightly longer delivery times during peak periods, but it is usually still quite quick. You can find out more about us and our production here.

Can I pick up my order myself?

You are welcome to pick up your Cubes at our premises at Gottschedstraße 4, Halle 3 in 13357 Berlin (on the premises of ExRotaprint). However, as we have to produce each order first, please call our customer service at (030) 232 56 01 80 to make an appointment for pickup.

During our opening hours (Monday to Friday 9:30-18:00, Saturday 12:00 – 17:00) you are welcome to visit us at any time in our showroom at Tucholskystraße 31 in 10117 Berlin. A telephone appointment is not necessary. We're happy to advise you and help you plan your stocubo system as best we can!

Is delivery to a package station possible?

Unfortunately, we cannot deliver to a package station. Smaller orders (up to approx. 10 Cubes) are delivered in packages the size of a moving box by DHL Go Green and have a weight of approx. 10-15 kg. The capacity of a box in package stations is not large enough for packages of this size.

Where to deliver?

We deliver within Europe to the following countries: Germany, Austria, Benelux, France, Poland, Denmark, Finland, Ireland, Greece, Spain, Portugal, Italy, Sweden, Croatia, Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Romania, Bulgaria, Switzerland, Liechtenstein and Norway. If you would like us to deliver to another country, we will be happy to determine the applicable shipping price and then contact you. Unfortunately, deliveries outside Europe are not possible.

What to consider for delivery to Switzerland?

For deliveries to Switzerland the German VAT of 19% will not be charged. We take over the costs for customs clearance on the German side for you. On the Swiss side, there are also additional costs for the import clearance and further handling fees, which will be charged to you together with the Swiss sales tax by the delivery service on the Swiss side. These additional costs depend on the size of the order and are usually between 50 and 100 CHF.

What to do if the goods are damaged?

We check all products and packaging before shipment to make sure they are in perfect condition. If the goods are damaged in transit, we will of course replace this immediately at no cost to you.

If goods are delivered with obvious transport damage, please report this damage immediately to the DHL delivery person or the carrier driver and please have them noted on the delivery certificate from the delivery service. Afterwards we ask you to inform us as soon as possible by phone at (030) 232 56 01 80 or by e-mail to [email protected] .

If you have failed to complain about transport damage immediately to the delivery service or to us, this will of course have no effect on your statutory warranty rights. However, you can help us to assert our own claims against the transport company.

Damage report for delivery with DHL?

In case of delivery with DHL, please eporth defects immediately to the DHL delivery person. To file a claim with us, please take photos of the damaged Cubes and, if applicable, the packaging and contact us as soon as possible by phone at (030) 232 56 01 80 or by e-mail at [email protected]. We will replace the damaged modules as soon as possible.

Damage report upon delivery by the forwarding agent?

If damage to the packaging is already visible when the goods are delivered by the forwarding agent, please notify the supplier of this and only accept delivery if it is noted on the forwarding agent's delivery bill that the packaging externally indicates damage. If you notice damage to the packaging, please take a photo of the entire pallet showing the damage and note on the freight bill that the packaging is damaged. You can then accept the modules.

If it turns out when you unpack your delivery that the goods themselves are not damaged after all, this is great news! If the goods are damaged, please contact us as soon as possible at (030) 232 56 01 80 or by e-mail to [email protected] and we will discuss how to proceed. Thank you very much!

Is stocubo also available in stores?

You can come and see our Cubes in the stocubo showroom in Berlin-Wedding. We're happy to advise you on site about individual solutions and the countless possible combinations of our systems. We have deliberately decided to go in favor of direct sales to avoid the costs of dealer distribution with high dealer margins, therefore we're able to offer you the best price-performance ratio.

What happens with my data?

The protection of your data and your privacy is very important to us. We therefore collect, process and use your personal data only within the framework of German data protection law and only to the extent necessary for order processing. We also reserve the right to use the data for our own promotional purposes, provided this is legally permissible. Furthermore, we only store, process and use your personal data if you have given us your explicit consent to do so. We do not pass on your data to outside third parties. You can find all the details in our data protection declaration.

How do I set up my stocubo if the ground is uneven?

You can use our base plates with the adjustable feet: simply place the base plates next to each other, align them with a spirit level and place the modules on the plates. Instructions with pictures are available here.

Why do I need connecting clamps?

stocubo also stands without clamps, but when you use the clamps, the cubes are firmly connected to each other. However, when the shelf is set up correctly, the clamps are not always absolutely necessary. However, the more complex the configuration, the more brackets you should use!

Are the clips included in the scope of delivery?

The connecting clips are not automatically included in the scope of delivery. In our configurator, however, we suggest the recommended number of connecting clips, which are then automatically added to the shopping cart. You still have the choice between plastic clips in different colors and aluminum clips, which are particularly recommended for visible clipping from the front. In principle, all shelves can be clipped invisibly from behind.

When do I need anti-slip pads?

Our anti-slip pads are made of a special double-sided adhesive foil and are used as an addition to our modules or desk tops on other modules. We particularly recommend these for modules from the Black and Blue Edition, or all modules with doors or drawers that are used on a regular basis. The connecting clips may slip slightly over time as doors and drawers are opened and closed. Thanks to the additional adhesion of the anti-slip pads, the cubes won't move back even a millimeter, even under heavy load.

What can and cannot be retrofitted?

Slide-in boxes, doors, small drawers and wall mounts can be reordered at any time via our shop. If required, you will then receive a small set of instructions and, if necessary, a drilling template for attaching the doors or wall mountings. You can also replace the doors later in two simple steps if you would like to bring a new colour into your home. The wide double-width drawers, on the other hand, cannot be retrofitted as they run on rails and the modules therefore require special drill holes. LED strips cannot be retrofitted either, as a suitable recess must be milled into the top of the module for them. As base plates and plates on wheels are milled from MDF boards of different thicknesses, these cannot be retrofitted at will either. However, these can of course be easily reordered in the online shop.

Are the Cubes suitable for sitting?

Our cubes can be used as seating up to the size of a 1:1 without any problems. The wider 2:1 modules are not suitable for sitting due to their long, self-supporting bases, as these would otherwise bend. For a bench seat, we recommend placing the individual modules on one or more base plates and clamping them well on all sides. Additional Anti-Slip-Pads may also be recommended to prevent the modules from shifting due to frequent movement. Unfortunately, 2:1 plates on wheels are not suitable as a bench, as they could also bend due to the weight.

How high can I stack my stocubo?

Your only limitation is how high your ceilings are. But not by us! You can stack the Cubes as much as you'd like, but you need to keep in mind the laws of gravity... With any Cubes over 2.5 meters, they should be partially attached to the wall with a small angle bracket from the hardware store.

Caution: Our wall brackets, on the other hand, are not suitable as anti-tippers, as they cannot be combined with stacking shelves.

Can I mount stocubo on the wall?

Yes! All modules are also suitable as wall shelves. We have developed an invisible and very easy to attach wall suspension. The Cubes can be hung on the long and short sides as a rail system. Special case: Our 2:1 module is only suitable as a wall shelf at low load because of the long, cantilevered shelves.

In general, we recommend only attaching individual Cubes to the wall. To hang a complete shelf on the wall, all elements need to be perfectly aligned and mounted with a spirit level and screws - which, depending on the condition of the wall, can be a bit of a challenge even for the most passionate craftsmen.

Caution: However, our wall hangers are not suitable for use as anti-tip devices in conjunction with stacking shelves. High stacked shelves can be also fixed to the wall as an anti-tipper with an L-bracket from the DIY store - but this is only necessary in specific cases, for example with mid-depths, particularly high shelves or particularly sloping floors.

How heavy can I fill hanging Cubes?

The maximum load for wall suspensions depends on the module: you can fill Cubes with mid depth (ideal for e.g. bookshelves or CD shelves) with books or CDs/DVDs. For full depth shelving modules, we assume a maximum load of 12 kg per module. The 2:1 module can only support a maximum load of 5 kg due to its long, unsupported shelves.

Can I place a television on the cubes?

With stocubo, you can plan a TV board entirely according to your needs. If you want to place a TV on the modules, we recommend that you do not use 2:1 cubes directly below it, as these can only bear a limited load due to the long, self-supporting surfaces. However, all other modules can be loaded with a large television without any problems. Alternatively, you can also use our cover plate in sizes 2:1 to 4:1 on 2:1 cubes or as a finish over the entire TV board. This cover plate is designed to support even heavy weights.

Can I use the modules in the bathroom?

Our modules can also be used in the bathroom without any problems. The only thing you should avoid is splashing water directly onto the open edges. If the edges become slightly discolored due to wet hands, you can simply freshen them up again with a little sandpaper.

What is MDF?

MDF is a wood product, which means Medium Density Fiberboard. A homogeneous material is produced by pressed defibered softwood. This board material can be processed with precision, and is ideal for stocubo. You can find out more about MDF on Wikipedia.

Are there harmful substances in the MDF?

The wood used comes from sustainable forestry and is PEFC certified. PEFC sets high standards, particularly in terms of sustainability, environmental compatibility, labour quality and the social competence of forestry companies. The MDF is formaldehyde-free, apart from the natural content in the wood. The value of formaldehyde E1 is 0.1 mg/m²h (limit value 3.5 mg/m²h - ISO 14025 and EN 15804). No MDI is used in the manufacture of MDF boards. PCP/lindane (organohalogen compounds) could not be detected either.