Notice of your right to withdraw from this contract

If the purchase contract was entered into using means of remote communication (through our online shop or by phone or email), you have the right to withdraw from this contract within 100 days without stating any reason. Custom-made products that cannot be ordered through our shop are, under §312g (2) BGB excluded from withdrawal.

The cancellation period is 100 days from the day on which you or a third party nominated by you, and who is not the carrier of the goods, has taken possession of the final item(s) of your order. 

In order to exercise your right of withdrawal, you must inform us (stocubo GmbH, Exerzierstraße 14 in 13357 Berlin, phone: 030 – 21 91 31 96, email: [email protected]) by means of a clear declaration (e.g. an email or a letter sent by post) of your decision to withdraw from this contract.

You can download and use our sample withdrawal form or this purpose, but this is not mandatory.

 In order to meet the cancellation deadline, it is sufficient for you to send notification of your exercising your right of cancellation before the cancellation period has expired.


Consequences of withdrawal

If you withdraw from this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of costs incurred due to you choosing a different type of delivery than the cheapest standard delivery we offer) immediately and no later than within 14 days from the day on which we receive notification of your withdrawal from this contract.

For the repayment, we shall use the same payment method used by you for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods that are being returned. You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the date on which you inform us of your withdrawal from this contract

This deadline is complied with if you send the goods 14 days prior to its expiry. We bear the costs for the return of goods. You are required to pay for any loss in value of goods if this loss in value is due to use that is not necessary to check the nature, properties and functionality of the goods or the inadequate packaging of the returned goods.